Privacy Policy

1. Introduction
Infinite Horizons Global, doing business as Infinite Horizons (“Infinite Horizons,” “We,” “Us,” “Our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users of our website, infinitehorizons.global (the “Website”), and clients who engage with our professional services (the “Services”).
This Policy explains what information we collect, why we collect it, how we use and share it, and the choices and rights you have regarding your information.
By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not access the Website or use our Services.

2. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). We may collect Personal Information in the following ways:
Information You Provide Directly:
Contact Information: Such as your name, email address, phone number, job title, and company name when you fill out contact forms, subscribe to newsletters, inquire about Services, or communicate with us.
Account Information: If we provide client portals or accounts, we may collect username, password, and other registration details.

Client Service Information: Information necessary to provide our Services, which may include project details, business information, Client Materials (as defined in our Terms and Conditions), and communications related to service delivery.
Payment Information: Billing address and payment details (e.g., credit card information, bank account details) if you purchase Services. Note: Payment processing is often handled by third-party processors, and we typically only receive confirmation of payment and partial card details.
Feedback and Communications: Information you provide when you give feedback, participate in surveys, or contact us for support.
Information Collected Automatically:
Usage Data: Information about how you interact with our Website, such as your IP address, browser type, operating system, device information, pages viewed, links clicked, time spent on pages, and referring website addresses.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect Usage Data, personalize your experience, analyze trends, and administer the Website. For more details, see Section 6 (“Cookies and Tracking Technologies”).
Information from Third Parties:
We may occasionally receive information about you from third-party sources, such as public databases, social media platforms (if you interact with us there), or business partners, but only where we believe these third parties have a lawful basis to share that information with us.

3. How We Use Your Information
We use the Personal Information we collect for various purposes, including:
Providing and Managing Services: To enter into service agreements, deliver the Services you requested, manage client relationships, and process payments.
Website Operation: To operate, maintain, and improve our Website, ensuring its security and performance.
Communication: To respond to your inquiries, send service-related communications (like project updates, invoices, technical notices), provide customer support, and request feedback.
Marketing and Promotions: To send you newsletters, promotional materials, information about services, or other information that may be of interest to you, where permitted by law and with your consent if required. You can opt-out of marketing communications at any time (see Section 9).
Analytics and Improvement: To understand how our Website and Services are used, monitor and analyze trends, and improve our offerings.
Legal and Compliance: To comply with applicable laws, regulations, legal processes (like subpoenas or court orders), enforce our Terms and Conditions, protect our rights and property, and prevent fraud or security issues.
Aggregated/Anonymized Data: To create aggregated or anonymized data (which is not Personal Information) for statistical analysis, research, or reporting purposes.

4. Legal Basis for Processing (for GDPR and similar jurisdictions)
If you are located in the European Economic Area (EEA), UK, or Switzerland, our legal basis for collecting and using the Personal Information described above will depend on the information concerned and the specific context:
Contractual Necessity: We process Personal Information to fulfill our contractual obligations to you when providing Services (e.g., using contact and project details to deliver the Service).
Legitimate Interests: We process Personal Information based on our legitimate interests (e.g., operating the Website, performing analytics, direct marketing to existing clients/contacts, security), provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
Consent: Where required by law, we will obtain your consent to process Personal Information (e.g., for certain types of cookies or direct marketing to new prospects). You can withdraw your consent at any time.
Legal Obligation: We may process Personal Information to comply with legal or regulatory obligations (e.g., tax requirements, responding to lawful requests).

5. Information Sharing and Disclosure
We do not sell your Personal Information. We may share your Personal Information with the following categories of third parties under specific circumstances:
Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., website hosting, payment processing, data analysis, CRM platforms, marketing automation, customer support tools). These providers only have access to the Personal Information needed to perform their functions and are contractually obligated to protect it and use it only for the purposes for which it was disclosed.
Business Transfers: If Infinite Horizons is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your Personal Information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
Legal Requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or governmental request, (ii) protect and defend the rights or property of Infinite Horizons, (iii) prevent or investigate possible wrongdoing in connection with the Services or Website, (iv) act in urgent circumstances to protect the personal safety of users or the public, or (v) protect against legal liability.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Affiliates: We may share information with our parent companies, subsidiaries, or other affiliates under common control, who are required to honor this Privacy Policy.

6. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) and similar tracking technologies (like web beacons or pixels) to operate and administer our Website, gather Usage Data, and improve your experience. We may use:
Essential Cookies: Necessary for the Website to function properly (e.g., session management).
Performance/Analytics Cookies: Help us understand how visitors interact with our Website by collecting information anonymously (e.g., Google Analytics).
Functionality Cookies: Remember choices you make (e.g., language preference) to provide a more personalized experience.
Marketing/Targeting Cookies: Used to deliver relevant advertising (we may or may not use these; be specific if you do).
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our Website may not function properly. [Consider adding a link to a Cookie Preference tool or separate Cookie Policy if applicable].

7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the Personal Information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no internet or email transmission is ever fully secure or error-free, and no security system is impenetrable. We cannot guarantee the absolute security of your information.

8. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including providing our Services, complying with legal obligations (e.g., tax, accounting), resolving disputes, enforcing our agreements, and for our legitimate business interests. The retention period depends on the type of information and the context.

9. Your Data Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:
Right to Access: Request access to the Personal Information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete Personal Information.
Right to Erasure (Deletion): Request deletion of your Personal Information, subject to certain exceptions.
Right to Restrict Processing: Request restriction of the processing of your Personal Information under certain conditions.
Right to Data Portability: Request a copy of your Personal Information in a structured, machine-readable format.
Right to Object: Object to the processing of your Personal Information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw your consent at any time.
Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the “unsubscribe” link provided in such emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in Section 13 (“Contact Us”). We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

10. Children’s Privacy
Our Website and Services are not directed to children under the age of [Specify age, typically 13 in the US, 16 in the EEA], and we do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child without parental consent, we will take steps to delete such information.

11. International Data Transfers
Your Personal Information may be transferred to, stored, and processed in countries other than your own, including all countries, where our servers or service providers may be located. These countries may have data protection laws that are different from those in your country.
If we transfer Personal Information from the EEA, UK, or Switzerland to other countries not deemed adequate by the European Commission, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or other legal mechanisms permitted by applicable laws, to ensure your rights are protected.

12. Links to Other Websites
Our Website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by updating the “Effective Date” at the top of this Policy and may provide additional notice as required by law (e.g., by posting a notice on our Website or sending you an email). We encourage you to review this Policy periodically.

14. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data rights, please contact us at: info@infinitehorizons.global